Terms & Conditions

"Company", "we", "us", "our" refers to Gridisys Ltd trading as OWD Web Design.

"Client", "you", "your" refers to the individual or organisation purchasing or using our services.

"Services" refers to AI website design, AI content generation, SEO optimisation, web hosting, domain management, and any other digital services provided by OWD Web Design.

"Subscription" refers to the ongoing monthly service plan (AI Starter, AI Standard, or AI Growth) selected by the Client.

"AI-Generated Content" refers to website copy, images, structure, and other assets produced using artificial intelligence tools on behalf of the Client.

By signing our client service agreement, authorising a Direct Debit, making a payment, or instructing us to begin work, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

We reserve the right to update these terms at any time. The latest version will always be published at owdwebdesign.uk/terms-and-conditions. Continued use of our services after any update constitutes acceptance of the revised terms. We will notify active clients of material changes by email.

OWD Web Design provides AI-powered website design services. All website content, copy, page structure, and images are generated using artificial intelligence tools based on a brief provided by the Client. The Client is not required to supply written content or photography.

AI-generated content is reviewed by our team before delivery. However, the Client is responsible for reviewing and approving all content before sign-off. We do not guarantee that AI-generated content will be error-free or entirely accurate. The Client must notify us of any factual inaccuracies or required amendments prior to or promptly after launch.

AI-generated images are sourced from licensed AI image generation tools. These images are provided for use on the Client's website only and may not be resold or used outside of the agreed website without separate written agreement.

We reserve the right to decline any project or content request at our discretion, including any request that may produce unlawful, harmful, or misleading content.

Our services are provided as monthly rolling subscriptions. The current available plans are:

• AI Starter — £100/month: AI-designed website, AI content and images, hosting, and quarterly SEO fixes.
• AI Standard — £150/month: Everything in Starter, plus monthly SEO fixes and performance reporting.
• AI Growth — £300/month: Everything in Standard, plus monthly AI SEO optimisation, blog content, and competitor keyword monitoring.

All prices are in GBP (£) and exclude VAT unless otherwise stated. VAT will be added where applicable.

We reserve the right to revise subscription pricing. Existing clients will be given no less than 30 days' written notice before any price change takes effect.

Additional work requested outside the agreed plan scope will be quoted and invoiced separately. We will always notify the Client before undertaking any out-of-scope work.

All subscription payments are collected exclusively by Direct Debit. No other payment method is accepted under any circumstances.

By signing our client agreement, the Client authorises OWD Web Design to collect the agreed monthly subscription amount from their nominated UK bank account via Direct Debit on or around the same date each month, in advance.

If a Direct Debit payment fails, we will reattempt collection within 5 business days and notify the Client by email. If payment remains outstanding after 14 days, we reserve the right to suspend the Client's website and associated services without further notice.

Continued non-payment after 30 days may result in permanent termination of services and removal of the Client's website. Outstanding amounts may be pursued through debt recovery or legal proceedings.

All payments are non-refundable. No refund will be issued for any part of a monthly subscription period already paid, including during a notice period.

The Client may upgrade or downgrade their subscription plan (AI Starter, AI Standard, AI Growth) at any time by providing written notice to info@owdwebdesign.uk. Plan changes will take effect at the start of the next billing cycle.

Either party may terminate the subscription by giving 90 days' written notice by email to info@owdwebdesign.uk. Full monthly payments remain due throughout the notice period and services will continue to be delivered during this time.

We reserve the right to terminate services immediately and without refund if the Client: breaches these terms; fails to make payment; engages in unlawful activity; or uses our services to distribute harmful, offensive, discriminatory, or illegal content.

Upon termination, the Client's website will be taken offline. Website files may be provided to the Client upon request and settlement of all outstanding amounts. We will retain data for 30 days following termination, after which it may be permanently deleted.

The Client is responsible for providing an adequate brief to enable us to build their website. This includes information about their business, services, target audience, and any specific requirements or preferences.

The Client must review all AI-generated content before sign-off and notify us of any required changes within a reasonable timeframe. Post-launch amendments outside the agreed scope will be quoted separately.

The Client warrants that their business and any materials or instructions they provide to us are lawful, and that the content published on their website complies with all applicable laws, including advertising standards, UK GDPR, and consumer protection legislation.

The Client is responsible for ensuring that any brand assets, trademarks, or materials they instruct us to incorporate are owned by them or that they have the right to use them commercially.

Delays caused by the Client in providing required information, approvals, or access may affect the agreed delivery timeline. We accept no liability for delays attributable to the Client.

OWD Web Design does not guarantee any specific search engine rankings, position, traffic levels, or commercial outcomes from SEO services.

Search engine results are determined by Google and other search engines using complex algorithms that are entirely outside our control. Rankings depend on a wide range of factors including, but not limited to: Google algorithm updates, competitor activity and investment, domain age and authority, industry competitiveness, market conditions, and the frequency and quality of competing content.

References to "page 1", "top rankings", or specific timeframes (e.g. "30 days") in our marketing materials are illustrative of results achieved by some clients and do not constitute a guarantee. Individual results will vary significantly.

We will provide SEO services using best-practice, ethical ("white hat") methods in line with Google's Webmaster Guidelines. We cannot be held responsible for ranking drops, traffic loss, or any commercial impact resulting from search engine algorithm changes, competitor actions, or any other factors beyond our reasonable control.

We are not liable for any loss of business, revenue, or profit arising from a failure to achieve any particular search engine position.

Hosting is included within all subscription plans for the duration of the active subscription. We aim for 99.9% uptime but cannot guarantee uninterrupted service. Scheduled maintenance, server outages, DDoS attacks, or third-party infrastructure failures may cause temporary unavailability.

We perform regular backups but accept no liability for data loss. Clients are advised to retain their own copies of any important content.

Website hosting is contingent on the subscription remaining active and payments being up to date. Suspension or termination of the subscription will result in the website being taken offline.

During an active subscription, the Client is granted a licence to use the website and all AI-generated content produced for it. This licence is contingent on the subscription remaining active and payments being up to date.

Upon cancellation and full settlement of any outstanding amounts, we will provide the Client with a copy of their website files upon request. The Client will own the final delivered website files, subject to any third-party tool or licence restrictions.

AI-generated images are produced using licensed AI tools. The Client may use these images on their website. Redistribution, resale, or use of AI-generated images outside the website is not permitted without our written consent.

We retain the right to display websites built for the Client in our portfolio and marketing materials unless the Client objects in writing within 14 days of launch.

We retain ownership of all proprietary tools, methodologies, AI prompting systems, and code frameworks used in the delivery of services.

To the fullest extent permitted by the laws of England and Wales, OWD Web Design and Gridisys Ltd shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to: loss of profits, loss of revenue, loss of business, loss of data, loss of goodwill, or reputational damage arising from our services or any failure thereof.

Our total aggregate liability to the Client for any claim shall not exceed the total monthly subscription fees paid by the Client in the three calendar months immediately preceding the event giving rise to the claim.

We are not liable for: the accuracy or completeness of AI-generated content; downtime, data loss, or security incidents on third-party hosting or software platforms; the actions or inactions of third-party services such as Google, payment processors, or domain registrars; or any search engine ranking changes, penalties, or algorithm updates.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

Our services use third-party tools and platforms including AI content generation services, hosting infrastructure, Google Analytics, Google Search Console, and others. We are not responsible for changes, outages, pricing changes, or discontinuation of any third-party service.

We are not responsible for the content, accuracy, or availability of any third-party websites linked from a site we build for the Client.

Both parties agree to keep confidential any proprietary business information shared during the delivery of services. This obligation survives termination of the agreement.

We will not share Client data with third parties except where necessary to deliver the services (e.g. hosting providers, payment processors) or where required by law.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By engaging our services, you consent to us processing personal data you provide for the purposes of delivering those services.

Client agreement records (including electronic signatures, timestamps, and IP addresses) are retained as legally required records of contract. Please refer to our Privacy Policy for full details.

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including acts of God, natural disasters, pandemic, government action, power failure, internet disruption, or AI service provider outages.

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms and Conditions, please contact us:

OWD Web Design (Gridisys Ltd)
Email: info@owdwebdesign.uk
Phone: 0333 335 6482
Website: www.owdwebdesign.uk

To sign the client service agreement, visit: owdwebdesign.uk/client-agreement