CLIENT SERVICE AGREEMENT

Service Agreement

Version: August 2026 — Gridisys Ltd (Company No. 15780405) t/a OWD Web Design. Registered office: 128 City Road, London, EC1V 2NX.

Please read the full agreement below, then complete the form at the bottom to sign electronically. This constitutes a legally binding contract between you and OWD Web Design.

1. Parties

"Company" refers to Gridisys Ltd (Company No. 15780405), trading as OWD Web Design, whose registered office is 128 City Road, London, United Kingdom, EC1V 2NX, registered in England and Wales.

"Client" refers to the individual or business named in the signature section below.

2. Services

OWD Web Design will provide the services as set out in the agreed service plan (AI Starter, AI Standard, or AI Growth), which includes an AI-designed website, AI-generated content and professional images, SEO setup, UK hosting, and ongoing SEO optimisation as per the chosen plan.

The specific deliverables and scope are as described on our website at owdwebdesign.uk/ai-website-design and in any written confirmation sent to the Client.

3. Payment — Monthly Direct Debit

Direct Debit — No Exceptions

All services are invoiced monthly and collected exclusively by Direct Debit. No other payment method is accepted. By signing this agreement, you authorise OWD Web Design to collect the agreed monthly subscription amount from your nominated bank account via Direct Debit on or around the same date each month.

Monthly payments are due in advance. If a Direct Debit payment fails, we will attempt collection again within 5 business days. Continued non-payment after 14 days may result in suspension or termination of services.

All prices are in GBP (£) and exclude VAT unless otherwise stated.

4. Subscription and Cancellation

All service plans are monthly rolling subscriptions. There is no minimum contract term beyond the notice period.

Either party may terminate the agreement by giving 90 days' written notice via email to info@owdwebdesign.uk. During the notice period, full monthly payments remain due and services will continue.

The Client may switch between service plans (AI Starter, AI Standard, AI Growth) at any time by providing written notice. Plan changes take effect at the start of the next billing cycle.

No refund will be issued for any part of a monthly subscription period already paid.

5. SEO & Search Ranking Disclaimer

Important: No Guarantee of Search Rankings

OWD Web Design does not and cannot guarantee any specific position in Google or any other search engine results. While many clients achieve page 1 rankings, results depend on factors entirely outside our control, including Google algorithm updates, competitor activity, domain age and authority, industry competition, and broader market conditions.

We will provide SEO services using best-practice, ethical ("white hat") methods in accordance with Google's Webmaster Guidelines. We cannot be held liable for any failure to achieve specific rankings, traffic levels, or commercial outcomes from SEO activity.

We are not responsible for any loss of rankings, traffic, or revenue resulting from search engine algorithm changes, competitor actions, or any other factors beyond our reasonable control.

References to "page 1" or "30-day rankings" in our marketing materials represent typical results achieved by clients — they are not a guarantee and individual results will vary.

6. Client Responsibilities

For AI website plans, the Client is required to provide a brief describing their business, services, target audience, and any specific preferences. OWD Web Design will generate all website content, copy, and images using AI — the Client does not need to supply written content or photography.

The Client is not granted any backend, admin, or direct access to the website or its hosting platform. All updates and changes must be requested through OWD Web Design, who will carry them out on the Client's behalf.

Routine content updates are included free of charge for the duration of the subscription; larger changes outside the agreed scope of the plan may be quoted separately.

The Client warrants they have the legal right to use any materials, trademarks, or brand assets they do provide and that their business activities are lawful.

7. Intellectual Property

Upon commencement of a subscription, the Client is granted a licence to use the website for the duration of the subscription. The website is custom-built by OWD Web Design using proprietary AI tooling and remains hosted and managed on OWD's platform.

No access to the underlying website files, source code, or build assets is provided to the Client at any time.

OWD Web Design retains the right to showcase the Client's website in its portfolio and marketing materials unless the Client objects in writing.

8. Limitation of Liability

To the fullest extent permitted by English law, OWD Web Design and Gridisys Ltd shall not be liable for any indirect, consequential, or special damages including but not limited to loss of profits, loss of business, loss of revenue, or loss of data.

Our total aggregate liability for any claim shall not exceed the total monthly fees paid by the Client in the three months immediately preceding the claim.

We are not liable for downtime, data loss, or security incidents on third-party hosting, domain registrars, or software platforms outside our direct control.

9. Data Protection

We process personal data in accordance with UK GDPR and the Data Protection Act 2018. The Client's details provided in this agreement will be stored securely and used solely for the purpose of delivering and administering services.

Your electronic signature and agreement details (including date, time, and IP address) will be retained as a legal record of this contract.

10. Governing Law

This agreement is governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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By completing and submitting this form, you confirm that you have read and agree to the terms above. This electronic signature is legally binding under the Electronic Communications Act 2000.

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OWD WEB DESIGN — CLIENT SERVICE AGREEMENT (August 2026) Company: Gridisys Ltd (Company No. 15780405), trading as OWD Web Design, registered in England and Wales. Registered office: 128 City Road, London, United Kingdom, EC1V 2NX. 1. PARTIES "Company" refers to Gridisys Ltd (Company No. 15780405), trading as OWD Web Design, whose registered office is 128 City Road, London, United Kingdom, EC1V 2NX. "Client" refers to the individual or business named in the signature section. 2. SERVICES OWD Web Design will provide the services as set out in the agreed service plan (AI Starter, AI Standard, or AI Growth), which includes an AI-designed website, AI-generated content and professional images, SEO setup, UK hosting, and ongoing SEO optimisation as per the chosen plan. The specific deliverables and scope are as described at owdwebdesign.uk/ai-website-design. 3. PAYMENT — MONTHLY DIRECT DEBIT (NO EXCEPTIONS) All services are invoiced monthly and collected exclusively by Direct Debit. No other payment method is accepted. By signing this agreement, the Client authorises OWD Web Design to collect the agreed monthly subscription amount from their nominated UK bank account via Direct Debit on or around the same date each month, in advance. Monthly payments are due in advance. If a Direct Debit payment fails, OWD will attempt collection again within 5 business days. Continued non-payment after 14 days may result in suspension or termination of services. All prices are in GBP (£) and exclude VAT unless otherwise stated. 4. SUBSCRIPTION AND CANCELLATION All service plans are monthly rolling subscriptions. Either party may terminate the agreement by giving 90 days' written notice via email to info@owdwebdesign.uk. During the notice period, full monthly payments remain due and services will continue. The Client may switch between plans at any time by written notice; changes take effect at the start of the next billing cycle. No refund will be issued for any part of a monthly subscription period already paid. 5. SEO & SEARCH RANKING DISCLAIMER OWD Web Design does not and cannot guarantee any specific position in Google or any other search engine results. While many clients achieve page 1 rankings, results depend on factors entirely outside our control, including Google algorithm updates, competitor activity, domain age and authority, industry competition, and broader market conditions. We will provide SEO services using best-practice, ethical ("white hat") methods. We cannot be held liable for any failure to achieve specific rankings, traffic levels, or commercial outcomes. References to "page 1" or "30-day rankings" represent typical results — they are not a guarantee and individual results will vary. 6. CLIENT RESPONSIBILITIES The Client must provide a brief describing their business. OWD will generate all website content, copy, and images using AI. The Client is responsible for reviewing the completed website before sign-off and approving its content. The Client is not granted any backend, admin, or direct access to the website or its hosting platform. All updates and changes must be requested through OWD Web Design, who will carry them out on the Client's behalf. Routine content updates are included free of charge for the duration of the subscription; larger changes outside the agreed scope of the plan may be quoted separately. The Client warrants they have the legal right to any materials or brand assets they provide and that their business activities are lawful. 7. INTELLECTUAL PROPERTY Upon commencement of a subscription, the Client is granted a licence to use the website for the duration of the subscription. The website is custom-built by OWD Web Design using proprietary AI tooling and remains hosted and managed on OWD's platform. No access to the underlying website files, source code, or build assets is provided to the Client at any time. OWD Web Design retains the right to showcase the Client's website in its portfolio unless the Client objects in writing. 8. LIMITATION OF LIABILITY To the fullest extent permitted by English law, OWD Web Design and Gridisys Ltd shall not be liable for any indirect, consequential, or special damages including but not limited to loss of profits, loss of business, loss of revenue, or loss of data. Our total aggregate liability for any claim shall not exceed the total monthly fees paid by the Client in the three months immediately preceding the claim. 9. DATA PROTECTION We process personal data in accordance with UK GDPR and the Data Protection Act 2018. The Client's details provided in this agreement will be stored securely and used solely for the purpose of delivering and administering services. Your electronic signature and agreement details (including date, time, and IP address) will be retained as a legal record of this contract. 10. GOVERNING LAW This agreement is governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

You must confirm all three statements below:

I have read and agree to the OWD Web Design Service Agreement (August 2026), including all terms relating to services, payment, cancellation, liability, and data protection.I understand and agree that all payments are collected exclusively by monthly Direct Debit, with no alternative payment method available. I authorise OWD Web Design to collect the agreed monthly subscription from my bank account via Direct Debit.I acknowledge that no specific search engine rankings are guaranteed. I understand that SEO results depend on factors outside OWD Web Design's control (including Google algorithm changes and competitor activity) and that OWD Web Design cannot be held liable for any failure to achieve specific positions on Google or any other search engine.

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Your name, timestamp, IP address, and browser will be recorded as your electronic signature. This is legally binding under the Electronic Communications Act 2000.